FRONTLINE

A Warning From Emerald Hills

Clip: Season 31 Episode 13 | 1m 22s

Mary Kasuba, the resident care director at Emerald Hills, sends a registered letter to Emeritus’ corporate headquarters telling executives that her facility is operating far beyond its capacity. She also telephones the head office, but never receives a response.

Aired: 07/29/13

Rating: NR

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